Alexa Voice Assistant

Third Rock Techkno is a company providing custom solutions in voice technology for a variety of purposes. We are a top-ranked voice app development company that keeps up with the latest trends in technology. We understand the needs of a fast-changing market and our client’s technology goals. Our voice app solutions have helped several enterprises succeed.

Voice commands and reminders are becoming the norm. From reminders about birthdays to commanding the voice assistant to play your favorite track, the Voice Assistant does it all. Alexa - the digital voice assistant by Amazon was launched in 2014. According to the latest Alexa statistics of 2019, over 100 million devices compatible with Alexa have been sold. Alexa is available on 60,000 devices. Amazon Alexa has 90,000 skills. Our team’s expertise in developing voice-based technology can create skills such as face recognition, home, and office automation, leave management systems and more. In addition, we offer full support in testing and deployment.

Our Alexa Skill Services

  • 1. Custom Skill Development
  • 2. Mobile App Integration
  • 3. Integration with ERP System
  • 4. Alexa skill testing
  • 5. Multilingual Support

Our Existing Clients

We cater to a diverse clientele spanning across various industries.

Why Choose Us As Your Alexa Skill Development Company

Experienced Developers

Our highly-qualified Alexa Skill Development experts specialize in building customized, creative and highly-interactive web and mobile applications. Whether you are a startup or SME, our experts will get the job done.

Trusted Delivery Methods

We employ the agile methodology to keep you in the loop. Throughout Alexa Skill Development, we focus on delivering solutions that meet your business goals, timeline, and budget.

Competitive Rates

Whether it is Alexa Skill Development, we offer the most competitive rates on the market. Our personalized services meet different budget needs of our clients from across the globe.

Transparent Work Approach

Our Alexa Skill Development company ensures complete project visibility right from the time you approach us with your requirements. We use email, phone, Skype, Slack and other mediums for regular communication with our clients.

Customer Satisfaction

Our designers, developers, quality analysts, and a project manager – all strive for customer satisfaction. We deliver Alexa Skill development services that align with our clients’ needs.

Client Testimonials

Our WORK speaks louder than our WORD. Find out how we helped clients overcome challenges and succeed.

Smoovr

Very good communication at all stages. Always prompt to reply. Excellent quality of work. The team at Third Rock Techkno was communicative, responsive, and accommodating as they produced high-quality work.

Jonathan Wood, Smoovr

Ontime

It was a pleasure working with the TRT team. Prior to contracting this group, I had a system created that was absolutely terrible and poorly developed. I also worked with a few freelancers that couldnt cut it either. TRT was actually able to execute on our concept and have built a truly solid system for our company.

Karl Pierre, Ontime

Features Of Alexa Voice Assistant

Account Linking

The account Linking Feature can authenticate users on the Alexa Voice Assistant platform via Facebook, Google, Twitter, etc.

Amazon Pay

Alexa provides built-in support with Amazon Pay. The user simply has to give permission to Amazon Pay from the Developer Console. Next, the user can use Amazon Pay through custom skills.

Music

Alexa Assistant can be synced with Amazon speakers. Furthermore, Amazon speakers are optimized to work with Spotify, Pandora, Amazon Prime Music, Amazon Music Unlimited, iHeartRadio, TuneIn and SiriusXM in addition to Apple Music.

Built-In Features

Alexa Voice Assistant consists of built-in features that enable users to set reminders and get results for search inputs ranging from music, news and weather information and forecast info of your area, call, messages, etc.

Echo Communication

Echo communication enables interaction between different Alexa Echo Devices. This interaction happens when one echo device gives a voice command to another echo device and uses the Alexa drop-in service.

Ordering And Sports

Alexa Voice Assistant enables users to have an easy food ordering experience. Alexa Voice Assistant users can also listen to updates about their favorite sports teams. Users simply add their preferred Alexa-supported sports team to the list under Alexa's Sports Update app section.

Recent Alexa Skill Development Blogs

17 Aug 2020 | 6 Min Read
When Should You Hire Dedicated Developers for Your Project

Businesses across the globe are now recognizing the importance of adapting to the fast-paced changes in the technological sphere [https://www.linkedin.com/pulse/digital-transformation-your-business-right-time-tapan-patel/] . Enhancement of the overall skills leveraged by an organization is greatly helpful in grabbing new opportunities. Consequently, many businesses have adopted the model of hiring dedicated and remote developers as a means to augmenting projects with new technological initiatives. However, there are other models of outsourcing that can be beneficial too. So the important question is when should you hire dedicated developers for your project? In this blog, we will discuss the situations wherein it’s ideal to hire dedicated developers instead of hiring full-time employees. Moreover, you will also get insights into how to identify and hire the best dedicated developers for your project. COVID-19 and software development: What’s the new normal? The current pandemic situation has changed our outlook on a normal work environment [https://www.amazon.com/Top-Home-Based-Business-Ideas-2020-ebook/dp/B07X2QVVTT/ref=sr_1_2?crid=2FENXTBBN5ELS&dchild=1&keywords=work+from+home+book&qid=1597676940&sprefix=work+from+home+book%2Caps%2C1574&sr=8-2] . In the wake of COVID-19, several companies have resorted to the ‘Work From Home’ model. Because everyone has now witnessed that remote work is not so bad for efficiency, inclination towards hiring remote developers has increased. In addition to that, some businesses even hired dedicated development teams from the outsourcing companies as a part of their business continuity plan [https://blog.usejournal.com/tech-startups-must-implement-this-model-to-survive-covid-19-pandemic-58d9371a157?source=user_profile---------1-----------------------] . The hire developer model is favorable for all types of businesses – from startups to enterprises. Regardless of their size or capital, companies are now extending their development teams for initiating new operational models with technological innovations. More and more companies have witnessed growing reliance on remote workers [https://www.entrepreneur.com/article/351276] because it offers cost-efficiency, flexibility, and quality. In this way, the COVID-19 pandemic situation coupled with an increased reliance on remote developers has indeed made the concept of distributed development teams the new normal. When should you hire dedicated developers? With a large number of companies using dedicated offshore developers for their business, their demand is on a constant rise. This is because there are several scenarios where hiring a dedicated development team facilitates considerably high ROI [https://www.thirdrocktechkno.com/hire-us/]. 1. Compensating for a shortage of skills The tech industry is very dynamic in nature. Almost every day, new technology surfaces the IT sector and replaces the older ones. With so many resources available, a developer can learn only so much and become an expert in a small subset of technologies. It is possible that a company’s in-house team of developers lack the knowledge and expertise required for a certain project. This is where dedicated developers enter the picture. Companies can leverage the latest technologies by hiring dedicated developers who have a diverse and strong background in technology. In other words, whenever a project demands the use of technology that your in-house team is unfamiliar with, hiring a remote development team is the best course of action. 2. Projects with unclear scope Sometimes an enterprise faces difficulty in determining a clear scope of the project. In such situations, the software development process often takes a very long time. However, the enterprise can move forward with such projects by hiring a dedicated developer. When you hire dedicated developers from India or any country with lower labor costs, you can eliminate schedule as well as cost deviations. You just need to pay a fixed salary to the dedicated developers for the hours they work. Moreover, you can take care of any modification in project requirements effectively as remote developers add flexibility to the project. 3. Long-run relationship maintenance Certain projects require a company to collaborate with the development team for an indefinite period of time. The size of the team also keeps varying as per the needs and progress of the projects. Sometimes, the company adds an expert to the team for a specific functionality while other times, they discharge someone from the team. By hiring a dedicated development team, the company can form a discreet alliance with the outsourcing company. This ensures that all the requirements of the project are achieved without any trouble. 4. Projects with limited scope When the scope of the project is fairly limited, the need for remote developers increases. Suppose a company wants to roll out a new feature in an existing product and wants it done quickly. Instead of bothering the core team, it is better to hire a dedicated developer for such short and quick needs. As soon as the new feature is rolled out, the developer on hire can be relieved without any issues. It is also recommended to hire a dedicated development team in situations when the in-house team is overloaded with projects. Rather than compiling and delaying the projects, a company can assign top priority tasks to the core team and the remaining tasks to the offshore team. 7 Tips to Hire Dedicated Developers for Your Project Read More [https://www.thirdrocktechkno.com/blog/7-tips-to-hire-dedicated-developers-for-your-project/] Best mediums to hire dedicated developers Some of the top ways to look for dedicated developers that suit your needs include: 1. Software outsourcing companies Typically, the offshore companies that offer software development outsourcing are the most helpful in hiring expert dedicated teams. These companies serve as intermediaries between those looking for work and those looking for workers. As a result, their recommendations mostly include organizations with a good reputation and experience in software development. Moreover, such companies only hire those developers who successfully pass their rigorous screening tests that prove their efficiency. This saves you from the long and cumbersome process of screening each candidate. 2. Search engines Alternatively, you can search for dedicated development teams using Google [https://trends.google.com/trends/explore?q=hire%20dedicated%20developers&geo=US] or other search engines. Checking the reviews and ratings of the search results will give you an idea about the quality of their performance. Additionally, you may post your requirements on certain job boards and bidding websites. Using a search engine will also give you access to a number of freelance software developers. 3. References You can check with other companies that recently hired dedicated developers to help them out. Their references and experience can be very helpful. However, it is necessary to consider the type of work that was done by the hired team. Examine the requirements of the projects and try to assess whether they fulfill your needs or not. How to hire the best dedicated developers from available choices Once you have recognized the top candidates, the next step is to compare and assess each candidate. Following are the top criteria that you should follow to find a trustworthy development agency. 1. Portfolios You can get a lot of information by taking a look at the clients the company has worked for and the type of projects they carried out. You may also contact the company’s previous clients and get to know about their experience. 2. Expertise A company’s expertise is reflected in its dedicated developers’ knowledge of platforms, tools, and technologies. Developers of a good outsourcing company would be comfortable with top technologies, languages, databases, and tools used for contemporary software development. 3. Compatibility Some of your top candidates are likely residing in offshore locations with different time zones. Therefore, it is important to know beforehand their attitude towards language barriers as well as cultural and work hour differences. 4. Communication While reviewing the candidates, make sure to bring up the issue of communication and ask them about their preferred medium of communication. The Right Questions To Ask A Potential Managed IT Services Provider Read More [https://www.thirdrocktechkno.com/blog/the-right-questions-to-ask-a-potential-managed-it-services-provider/] The Bottom Line All companies, from small scale to large scale, can benefit greatly from the services of dedicated developers. If your business lacks internal capabilities, hiring dedicated development teams works like a charm. They assume the responsibilities of your in-house team and offer professional skills that are instrumental in building high-quality apps. And when their work is done, you can easily release them which adds a sense of flexibility to your project. Third Rock Techno [https://www.thirdrocktechkno.com/] is a leading software outsourcing company in India and USA. We have been trusted by clients across various industries for delivering modern, cost-effective development solutions. Check out our portfolio here [https://www.thirdrocktechkno.com/portfolio/]. Contact us here to get free cost estimates for your software project. [https://www.thirdrocktechkno.com/hire-us/]

05 Aug 2020 | 9 Min Read
How Much Does it Cost to Build a Custom CRM Software

Customer Relationship Management (CRM) refers to any tool or strategy designed to assist businesses in organizing and managing their customer data. As digital technology advanced, so did the methods of CRM. Today, businesses rely on professional CRM software solutions that allow them to link their departments and track their data & activities on a single platform. In this blog, we explain different types of customer relationship management software and how much it costs to develop a custom CRM software for your own business. There are two approaches to using CRM software. You can either use an existing SaaS CRM software or you can choose to build a custom CRM software as per your business needs. SaaS CRM Software Image courtesy: Salesforce Many CRM systems are available in the form of ‘Software as a Service’. A company can access the CRM-platform through a paid subscription ranging from $20 to $7,000 per month. However, such software follows a universal scheme and is inflexible in terms of adding new functionalities or third-party services. How to Build A SaaS Product: A Complete Guide Read More [https://www.thirdrocktechkno.com/blog/how-to-build-a-saas-product-a-complete-guide/] Custom CRM Software This option allows businesses to build their own CRM software from scratch based on their specific needs. Advantages of building a custom CRM software Despite the availability of so many CRM software, many businesses choose to build their own custom CRM software. Following are the key benefits of building your own custom CRM software: * An individual system consists of only those CRM functionalities that are actually required by the company thereby saving time and money. * It is highly flexible in terms of incorporating changes in the functionalities and third-party services, as and when needed * No compatibility issues * Complete control over the database. The cost to build custom CRM software can be a problem for certain small businesses. Therefore, many companies turn to professional SaaS solutions such as SalesForce [https://www.salesforce.com/in/], Oracle [https://www.oracle.com/index.html], Microsoft Dynamics, [https://dynamics.microsoft.com/en-us/]and others. However, it is recommended that all companies compare the cost of CRM development and the cost of 5-10 years of subscription before reaching to a conclusion. Types of CRM software Before discussing the costs to build custom CRM software, it is necessary to list down the types of management software that can be developed. Operational CRM systems [https://www.nextiva.com/blog/operational-crm.html]: These systems are concerned with marketing, sales, and service automation & meeting short-term objectives. Analytical CRM systems [https://crm.org/crmland/analytical-crm]: These systems identify customer behavior by analyzing the data received via an operational system. Strategic CRM systems: [https://www.nextiva.com/blog/crm-strategy.html] These systems accumulate customer data in a knowledge base in order to support long term customer relationships. Collaborative CRM systems: [https://crm.org/crmland/collaborative-crm] These systems help in synchronizing the communication between companies and their customers across various platforms. How much does it cost to build a custom CRM software? There are several factors that determine the cost to build custom CRM software. These include complexity, number of necessary business processes, time spent on work, etc. Usually, the stages in the development of custom CRM software are: 1. Development of technical specifications 2. Interface design and programming 3. Testing and Running 4. Maintenance and further support Initially, a company needs to enumerate its business goals and requirements as well as choose the type of CMR software it wants to develop. After that, the final factor in estimating the cost of CRM development is the modules and functionalities that need to be included in the software. Mandatory modules for custom CRM software Most CRM systems are developed using certain mandatory modules. These modules mostly comprise sales, marketing, and customer support. Let’s understand what features are accommodated in each module and how much they contribute to the overall cost to build a custom CRM software. 1. Sales module in Custom CRM software Automation in sales drastically enhances the performance of the sales team. Hence, most sales modules have robust tools for managing the register of current & potential customers, analyzing trends, and developing sales plans. Consequently, the sales team is able to close more deals with existing and new clients. The common functionalities of all the sales modules in most CRM system tools include accounts, leads, sales analytics, and sales forecasting. Account and lead management Account management is the key function of any CRM software. Its scope in the sales module includes processing data of the existing customers. Through this functionality, the sales team is able to add fresh leads, convert those into opportunities, and generate new accounts. When developing the sales module for custom CRM software, ensure that you account for all the necessary features. It should allow for quick, easy display, and modification of customer data such as name, contact info, email address, client ratings, and statuses of negotiations. Furthermore, it should provide the managers with the options of sorting and filtering the information available to them. Building these features adds $35,000-$40,000 in the total cost to build the custom CRM software Advanced sales analytics Analytics is an important functionality for each department. In sales, it enables the representatives to personalize the monitor panels and charts for a customized visualization of the sales trends. Generally, a good custom CRM software implements the drag-and-drop interface in order to facilitate data entry in diagrams and tables. Sales representatives can improve the state of data presentation by adding filter options i.e. marking data by color, timeline, and location. Additionally, the sales representatives should also be able to upload and combine data from external sources and directly communicate with other representatives about statistics. The development of advance sales analytics adds around $8000-$10,000 to the custom CRM software development costs. Sales planning and forecasting The functionality of planning is a prerequisite in any management system. Therefore, the sales planning and forecasting module in a custom CRM software offers tools that help the representatives in creating a sales plan and predict future sales. This is made possible by allowing the sales team to access the marketing data, analytics, and sales history. Additionally, a good CRM system discards the traditional methods of planning and replaces them with an advanced calendar. The calendar must allow the representatives to create and assign tasks, leave comments, add detailed plans, and set a reminder for an event. Implementing a sales planning and forecasting module in your custom CRM system will cost around $8000-$11,000. 2.  Marketing module in custom CRM software An automated marketing module is extremely useful for businesses in controlling and tracking the results of their marketing campaigns. One of the key advantages is that it enables businesses to execute an event-based marketing strategy. In other words, the campaigns are built in accordance with the data collected legitimately rather than based on the subjective concerns of the marketers. Following are the important features that most custom CRM software include in the marketing module. Marketing campaign management Using modern technology, this functionality offers tools for creating marketing events, handling financial matters, and assign specific events to marketers. For example, a manager may create an event “Paid Ads on Facebook for the next month” and attach the relevant information to it: the task of creating Ads, a monthly budget of advertising on Facebook, time & date of posting the ads and other things. Another tool that increases productivity is an uninterrupted communication system within the CRM software. Moreover, external services such as instant messaging or emailing can be integrated into the system too. Depending on your requirements, developing this module may cost you anywhere between $9000-$12,000 Customer segmentation Marketers use segmentation to categorize customers using data collected from the sales department and to examine their profitability. Customers can be divided on the basis of their behavior, preferences as well as average & total amount of purchases. A CRM system uses charts and graphs to display such data. Marketers can further filter, analyze, and modify the data for effective decision making. Facilitating customer segmentation may add $7000-$9000 in the total cost to build custom CRM software. Marketing analysis Using marketing analysis tools, companies can segregate their campaigns on the basis of success, cost, conversion, and performance. Just like sales analytics, the marketing analytical tools in a custom  CRM software should employ a drag-and-drop interface to represent and modify the data. Marketing analysis tools will extend your custom CRM software budget by $5000-$8000. 3. Customer support module in custom CRM software The key to customer retention is regular and honest communication between the company and its customers. Therefore, an automated service module can benefit a business in more ways than one can imagine. It simplifies the process of communication between the support agents and the clients. In doing so, it provides a single platform for registering the entire customer-related database available across various platforms. Help desk and agent console Support agents are able to leverage a central user interface for screening customer requests across various channels (email, tweets, messages, etc.). This functionality in a custom CRM software allows agents to prioritize, assign, and redirect the customer requests appropriately. The cost of building help desk and agent console features may greatly vary depending on your business requirements. Broadly, it falls between $21,000-$30,000. Knowledge base Knowledge base is basically the guidebook that instructs the support staff of their duties as well as solves their problems. This improves the overall convenience of the CRM system. The staff must be able to save, rectify, and publish these texts. Ideally, you should set aside at least $5000 for building knowledge base in your custom CRM software. Service analytics The service analytics tools perform the function of collecting statistical information about client requests. Thus, they are mostly used to track whether and how quickly the issues were resolved. Moreover, it should compile and systematize data from all sources: emails, phone calls, and social media channels. Service analytics features may take the cost to build a custom CRM software up by $7000-$9000.’ Additional costs involved in building custom CRM software The cost to build custom CRM software is not just limited to the direct costs involved in developing the software. The actual cost also includes the expenditure incurred on project development, staff training, technical support as well as system improvements. 1. Project development costs in building custom CRM software The main plan of action during project preparation is to clearly list down the purpose and basic requirements for the CRM software. Each requirement describes the desired or necessary characteristic of the developed CRM system. This involves market & domestic research, marketing analysis, competitor analysis, and developer recommendations. 2. Staff training costs in using the custom CRM software The cost of staff training is directly associated with the time and efforts spent. So, the process calls for an appropriate protocol. Often, certain selected employees will study the software beforehand. They will then transfer the required knowledge and skills to the rest of the employees. On top of that, there is the development of training texts to help employees tackle the issues they face while working with the CRM system. It’s important to write these guides in simple words and include step-by-step instructions for problem-solving. 3. Technical support costs associated with custom CRM software Even the most sophisticated and expensive CRM systems may encounter errors and bugs while operating. Therefore, the companies need a technical support service that responds to the staff problems and solves them. The options include an individual technician-for-hire, an entire department, or an outsourced company. 4. Costs related to system improvements and updates After its deployment, the CRM software should be constantly updated with the latest technology to enhance its performance. Employees’ recommendations regarding the convenience, quality, and speed of the software serve as a starting point for system updates. How To Build A Custom CRM Software: A Complete Guide Read More [https://www.thirdrocktechkno.com/blog/how-to-build-a-custom-crm-software-a-complete-guide/] The Bottom Line Custom CRM software development is a complex process and it will reap the benefits only if it’s done the right way. Moreover, the features that you require have a significant bearing on how much it costs to build a custom CRM software for your business Since the costs associated are huge, it’s not a good idea to build your CRM system without consulting a professional software development agency. Third Rock Techkno [https://www.thirdrocktechkno.com/] is a leading agency globally known for cost-effective custom CRM software development. Our team of versatile developers and marketing consultants help our clients not only develop the right software but also identify which features are essential and which ones to let go of. [https://www.thirdrocktechkno.com/hire-us/]

29 Jul 2020 | 8 Min Read
Complete HIPAA Compliance Checklist For Software Development

HIPAA is short for Health Insurance Portability and Accountability Act. [https://www.hhs.gov/hipaa/index.html] Passed in 1996, the act outlines a number of rules and regulations for the protection of patient health data in any form. Applicable only to the US territory, the act protects the patients and their data security. If an organization fails to comply with these rules, they have to pay hefty sums of money as penalties. Hence, if you are a company that is planning to build a healthcare software solution, ensure that you understand and adhere to the complete HIPAA compliance checklist for software development. HIPAA Compliance Rules and Requirements HIPAA rules apply to the collection, storage, use, transfer, disclosure and destruction of medical data by all the stakeholders. Before you go on to read the rules, let’s first understand the legal terminology associated with HIPAA requirements. 1. What is Protected Health Information in HIPAA? The subject matter of HIPAA is Protected Health Information or PHI. The main purpose of the act is to protect PHI. PHI of patients includes their personal details like contact numbers and addresses as well as their medical records. 2. Who are the covered entities according to the HIPAA Act? A covered entity is anyone who works in the healthcare industry and/or can access PHI. In that sense, hospital admin staff, medical staff, or insurance agents, can be covered entities under the HIPAA. 3.  Who are Business Associates under the HIPAA Act? Business associates are those who do not work in the medical field directly but closely function with the covered entities. Examples include IT specialists and lawyers. Since they collaborate with medical institutions, they also have access to the PHI. The complete HIPAA compliance checklist for software development is majorly useful to this category of stakeholders. HIPAA Compliance Rules For Software Development Today, electronic PHI storage solutions have replaced traditional paper-based methods. However, the same electronic modes pose additional risks of data breach [https://healthitsecurity.com/news/70-of-data-involved-in-healthcare-breaches-increases-risk-of-fraud#:~:text=Published%20in%20the%20Annals%20of,sensitive%20medical%20data%2C%20like%20diagnoses.] . Most often, PHI data breaches result in financial loss irrespective of the number of records stolen. Hackers steal private information with the intention of selling it for money. Although, unauthorized exposure of data is only one of the risks involved. Modifications in the classified data is not an uncommon threat. Moreover, changes made in a patient's medical records and certain diagnoses can mislead the course of treatment. Such situations put the patients at a greater risk of personal damage and can even prove to be fatal for them. To avoid all the above risks and disasters, the HIPAA defines 5 major rules that all healthcare software applications must follow: 1. The HIPAA Privacy Rule As per the latest update, the HIPAA Privacy Rule constitutes the requirements regarding PHI protection. Therefore, clinical history, payments for healthcare treatment, and any other medical information must be secure and inaccessible to third-parties. Additionally, the rule describes those certain situations under which certain people can access PHI without patient authorization. It also defines the limitations and rights of the patients. Under this rule, the patients can examine their personal medical records and request copies of the same. In case of a mismatch or an error, the patients may also request corrections. 2. The HIPAA Security Rule The HIPAA Security Rule lays down conditions for PHI security. It includes specific recommendations and limitations regarding health information security. Essentially, this rule helps in identifying, correcting and preventing future security risks [https://www.amazon.com/Healthcare-Information-Security-Privacy-Murphy/dp/0071831797/ref=sr_1_16?dchild=1&keywords=HIPAA&qid=1596031546&sr=8-16] . The rule dictates that the covered entities are required to conduct a periodic data breach risk analysis in order to ascertain reliable PHI protection. 3. The HIPAA Enforcement Rule The HIPAA Enforcement Rule clarifies the investigation provisions and financial penalties in situations of a data breach. However, the penalty amount varies with the number of medical records exposed and the frequency of data breaches in an organization. Generally, a first-time breach can cost an organization from $100 t0 $50,000 but the subsequent breaches can cost as high as $1.5 million. 4. The Breach Notification Rule According to this rule, if the data breach has affected less than 500 individuals, then the organization must send a notification to all those individuals within 60 days of the discovery of the breach. The company must also inform the Office For Civil Rights of the US Health and Human Services within 60 days of the start of a new calendar year. If more than 500 individuals are affected by a data breach then the organization is obliged to notify the media as well. 5. The Omnibus Rule The Omnibus Rule was added in January 2013 and adds to the above-mentioned rules. Typically, this rule extends the obligations of business associates to comply with the HIPAA rules while dealing with PHI. The Right Questions To Ask A Potential Managed IT Services Provider Read More [https://www.thirdrocktechkno.com/blog/the-right-questions-to-ask-a-potential-managed-it-services-provider/] Complete HIPAA Compliance Checklist for Software Development Building web or mobile applications for healthcare providers is a serious business. Naturally, it comes with its fair share of repercussions if the app breaches any provisions of HIPAA compliance. Therefore, it’s essential to have a clear understanding of how to make a healthcare software application HIPAA compliant. The Security Rule of the HIPAA lays down certain requirements as a foundation for data safety in all software tools. To help you develop secure solutions, we’ve come up with a complete HIPAA compliance checklist for software development. 1. User Authorization The US government classifies the degree of identity assurance in software applications into four levels. The lowest levels employ only a single-factor authentication. Thus, if a user is able to freely access the system with only a password, the level of security is the lowest. Higher levels make use of multi-factor authentications wherein users need to verify their mobile phones, email addresses, etc. To make your software HIPAA-compliant, you need to include at least two of the below-mentioned factors: Knowledge: A visitor is required to enter a unique data, the knowledge of which is held only by the legit user. Example: PIN or password. Possession: The users are provided with additional data, like security code, by the platform. Thus, the visitor needs to enter that data so as to ensure legal possession of the information. Inherence: A biometric scan is used to verify an inherent characteristic of the user that can't be copied or modified. Location: Allowing access only if the user is located in a particular location at the time of access. A HIPAA-compliant software solution must remember its users. Moreover, it should allow doctors to access patient data without having to follow the complex protocol every time they need vital information. 2. Remediation Plan The remediation plan is a security plan that details the measures taken by the business associates for patient data protection. So it documents safety best practices, including the following aspects: * A list of all the tasks that will be undertaken to ensure data security * Clear identification of each team member’s responsibility for the same * Plan of action to overcome challenges in future Hence, the remediation plan is the main document that you need for HIPAA compliance in terms of safe software development practices. However, the main challenge here is to figure out the exact tasks that your organization needs to fulfill security compliance. So a combination of medical and software expertise is essential for composing an all-encompassing remediation plan for HIPAA compliant software. 3. Emergency Mode An emergency mode plan guides an organization's plan of action during an attack. It specifies the methods, tasks, and practices to keep the records of the patients safe during an emergency. Therefore, this emergency plan of your HIPAA compliant healthcare app must contain the following information: * A complete list of all the team members along with their roles, contact, and responsibilities. * Details of all the digital healthcare systems that the organization uses * A step-by-step procedure for implementing the plan (how, when, by whom) * Recovery procedures In this plan, business associates must clearly specify the possible risks and characterize the emergencies in which the plan can be effectively used. This helps in performing better threat assessments and be prepared for an actual crisis. 4. Authorization Monitoring The app developers and owners should check the efficiency and safety of the access algorithms at regular intervals of time. So the following authorization precautionary measures are a vital part of the complete HIPAA compliance checklist for software development: Activity logs and audit controls Employ an automated system of risk detection in order to easily identify any suspicious attempts made to enter the system. By keeping a track of the activity logs of all the users, you must be able to learn the patterns of interactions with the app. Automatic log-offs Any healthcare software should be designed in such a way that a user automatically logs-out from the system as soon as their shift is over. Thus, you can reduce the chances of profile penetration. Access control in emergency situations The system must have an option to let the organization access the user’s profile in a case of emergency, even if those team members aren’t physically present. 5. Data Backup According to this provision of the HIPAA, all the electronic protected health information (ePHI) must be duplicated on another dependable data storage. This implies that you must create a backup of the patient details, records, images, etc, regularly. It is important for the organization to concentrate on the following aspects to make their software HIPAA-compliant: Redundancy: The data on your system must be copied at least three times. Additionally, you must store it on at least two different storage at different locations. Encryption: Data encryption is an easier and faster method for the protection of data. The applications should use a 256-bit AES protocol and two-factor authentication for maximum data security. Transfers: In the event of a transfer to public services or cloud providers, the data must be encrypted with a 256-bit AES protocol. This ensures that even if a file is leaked on the server, its contents are not revealed. Monitoring: In an unfortunate event of backup system failure, the system must be immediately able to alert the organization’s team. A great advantage of consistently backing up the data is the fact that even if the initial file copy is jeopardized, its contents will remain safe. Moreover, you can easily recover original data from the secondary copies by the organization. HIPAA Compliance Software Certification The federal governing body for monitoring HIPAA compliance is the Office of Civil Rights (OCR). It falls under the purview of the Department of Health and Human Services in the US. They do not give out any certifications for HIPAA compliance. Moreover, they do not endorse or encourage any other organization claiming to give HIPAA compliance certification. So there is no certificate that you can get for your HIPAA compliant software. Instead, just follow the complete HIPAA compliance checklist for software development to ensure patient data. Choose Trusted Development Agencies to build HIPAA Compliant Software Solutions Now you have a comprehensive HIPAA compliance checklist at your disposal. So the next step is to onboard a team with in-depth knowledge and expertise in healthcare applications. It requires years of technological experience to build the right software solution for healthcare organizations. [https://www.thirdrocktechkno.com/hire-us/]At Third Rock Techkno [https://www.thirdrocktechkno.com/], we build software solutions that meet all the security standards applicable globally. Over the past 7 years, we have put together the best development, design and testing teams that leverage industry-leading trends to deliver top-notch solutions to our clients. If you have a healthcare app idea, our expert developers [https://www.thirdrocktechkno.com/hire-us/], best development practices and time tested processes can turn it into a market-ready and lucrative web or mobile application.

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