Google Assistant

Third Rock Techkno endeavors to be in sync with emerging and trending technologies. Our knowledge and expertise in the latest in voice technology make us a top-ranked company in voice app development. With expertise in Google home action development, we specialize in building google assistant actions like facial recognition, business applications, and home automation. Thus we cater to a variety of clients and businesses ranging from education, healthcare, entertainment, etc.

Google Assistant was launched in 2016. Google Assistant made it very simple to create reminders, integrating flight dates and timings, finding hotels, etc. with its voice features. Google’s assistant’s voice feature is compatible with smart speakers. Globally, the number of installation smart speakers is expected to reach 200 million by the end of 2019. In the USA, the smart speaker installation rate went from 60.2 million in 2018 to 87.8 million in 2019. In China, the growth was from 22.5 million in 2018 to 59.9 million in 2019.

Our Google Action Services

  • 1. Custom Action Development
  • 2. Mobile App Integration
  • 3. Integration with ERP System
  • 4. Google action testing
  • 5. Multilingual Support

Our Existing Clients

We cater to a diverse clientele spanning across various industries.

Why Choose Us As Your Google Assistant Development Company

Experienced Developers

Our highly-qualified Google Assistant Development experts specialize in building customized, creative and highly-interactive web and mobile applications. Whether you are a startup or an SME, our experts will get the job done.

Trusted Delivery Methods

We employ an agile methodology to keep you in the loop. Throughout AR development and mobile development, we focus on delivering solutions that meet your business goals, timeline, and budget.

Competitive Rates

Whether it is AR development or mobile development, we offer the most competitive rates on the market. Our personalized services meet different budget needs of our clients from across the globe.

Transparent Work Approach

Our AR development company ensures complete project visibility right from the time you approach us with your needs. We use email, phone, Skype, Slack, and other mediums for regular communication with our clients.

Customer Satisfaction

Our designers, developers, quality analysts, and a project manager – all strive for customer satisfaction. We deliver Google actions development services that align with our clients’ needs.

Client Testimonials

Our WORK speaks louder than our WORD. Find out how we helped clients overcome challenges and succeed.


Very good communication at all stages. Always prompt to reply. Excellent quality of work. The team at Third Rock Techkno was communicative, responsive, and accommodating as they produced high-quality work.

Jonathan Wood, Smoovr


It was a pleasure working with the TRT team. Prior to contracting this group, I had a system created that was absolutely terrible and poorly developed. I also worked with a few freelancers that couldnt cut it either. TRT was actually able to execute on our concept and have built a truly solid system for our company.

Karl Pierre, Ontime

Features Of Google Assistant

Open Apps

Users can use this command to open apps, including third-party apps. e.g. 'OK, Google, open Gmail' and users are directed to their Gmail inbox.

Image Search

You can ask the search engine to look up any objects, animals, cars, bikes etc. by voice.

Play Music

Google’s Assistant enabled users to use it for playing music. Google Voice Assistant also supports apps such as Google Play Music, YouTube, Gaana, Saavn, etc.


Google Assistant is supported in Android smartphones running Android Marshmallow or Nougat, Android wear, Android TV, Android Auto, and Google Pixelbook.

Smart Display

Smart displays have support for Google Duo video calls, YouTube videos, Google Maps directions, Google Calendar agenda, viewing of smart camera footage, in addition to services that work with Google Home devices.

Locate Places

Google Assistant can help users find places using its Nearby feature. Users can find restaurants, hotels, dance classes, most visited places, historical places, etc.

Recent Google Assistant Development Blogs

21 Oct 2020 | 9 Min Read
How To Outsource Software Development Projects The Right Way

Suppose you have a great software idea and you want to build it as soon as possible. aren’t a developer. Or maybe you don’t have the bandwidth to build the entire project by yourself. So you decide to hire a software development company and tell them about your great idea. Fast forward to the day of delivery, you realize the vendor’s definition of “great software” wasn’t the same as yours. A whole lot of resources and time went down the drain! This is why it’s important to understand how to outsource software development projects the right way. So how to do it, what’s the right way? Well, the right way begins with understanding your own software development requirements first. Scoping your software project helps you gauge what you need from your outsourcing partner. Preparing a detailed software development plan and project scoping document forces you to put your idea on paper. Naturally, it will be much more accurately communicated to the vendor than a mere exchange of words. If you religiously follow the project scoping process and put in the time to write all the sections, your chances of successful software development are much higher. How to scope your requirements before you outsource software development projects Generally, software project scoping is a very tedious task if you are responsible for the whole product development life cycle. However, as a business, you don’t need to dig very deep. You can just provide basic details and hire a software development company to take care of the rest. As a client, you should take the following steps to scope your project before you hire a software outsourcing company: Step 1. Frame a detailed product strategy In order to outsource software development projects the right way, it’s vital to draw a product strategy. A product strategy is a carefully vetted plan about what your business aims to achieve through its product. More importantly, it chalks out the steps you will take to realize those business goals. It’s a very detailed document that should provide answers to: * Who are your intended buyers and what are their characteristics? * What value will they derive out of your product and how will you facilitate it? * What are the goals of your business throughout the product development life cycle? Key elements of a product strategy A product strategy is incomplete without the following key elements: Product vision statement A product vision statement outlines what your product (or company) aspires to be known as in the long run. It’s vital that you spend a lot of time developing this statement because you can’t (and you shouldn’t) change your long term vision after you have begun product development. If the vision statement is not static, product development will not be consistent or efficient. For example, Google’s vision [] is to provide access to the world’s information in one click. It has stayed the same since the company’s inception and that has helped Google stay focused and keep growing in that direction. Goals Now that you know what you want to accomplish in the long run, start listing down the short term goals that will lead you in your vision’s direction. These goals shape your product roadmap and guide you on how to move ahead. Product goals will include every aspect of your business, from development milestones to revenue milestones. Initiatives Based on your goals, you will list the activities you need to undertake in order to realize your goals. For example, if your goal is to generate $1M revenue in a year, your initiatives will include product enhancement, marketing, and sales tasks that will help you generate the said revenue. Presenting your product strategy to your software development vendor is important. It helps the team understand how the software should help your business realize your broader goals. Step 2. Prepare a clear Software Requirements Specification (SRS) document so you can share it with software development outsourcing companies A software requirement specification document lays down the foundation for how the system will be developed. It serves as a product roadmap for all the stakeholders involved so that everyone is on the same page about the software’s features and other requirements. Essentially, an SRS document states what the software should look like and how it should perform. Moreover, it specifies how the user will interact with each part of the software application. How an SRS ensures efficient software development while working with remote partners A software requirements specification document is necessary when you outsource software development projects. It eliminates any scope of ambiguity or misunderstanding amongst the stakeholders. Moreover, a clear set of requirements ensures that the software developed by offshoring partners meets the client’s exact needs. * The development team gets an idea of the tech stack they should use to fulfill these needs. * Designers can prepare their drafts based on the use cases mentioned in the document. * Testers will know what kind of test cases they should implement to ensure the desired software performance. * An SRS serves as the most informative piece of a proposed product to present to potential investors. * Both the client and the development partner will be able to estimate the timeline and budget more accurately. Essential elements of a good Software Requirements Specification document Generally, when a software development company prepares an SRS document, it’s a very detailed plan outlining every single task. However, you, as a client, only need to present the information that will help you outsource software development projects the right way. Purpose The very first thing to mention in your SRS document is the purpose of your product. Clarify what problem the product solves and who is going to use it. Define the scope of the product briefly and showcase the value it will deliver to the target user. Here is an example of a product purpose for a flight management system: > “The purpose of this online flight management application is to provide convenience to users who want to book airline tickets online as well as to vendors who want the ease of flight management. The reservation and flight management functions will be made available using a relational database. We will also have a database server that enables passengers to buy tickets from airlines all over the world. Since the app is intended to be used by young and middle-aged adults, the user interface will be both visually pleasing and very intuitive to use.” Product description and functional requirements Here, you will describe how the software should work. Mention the features you need in every section of the software application. Moreover, it’s vital to explain how the software will enable users to interact with these features. Continuing with the flight management software example, here is what a product description should look like: The software will have two different user privileges; one can be accessed by customers and the other can be accessed by employees. To keep things short, I will only present an example of the software feature as accessed by the customer. What the customer should be able to do * Create an account * Search flights for their desired routes on their desired dates * Filter the choices based on budget, class, supplementary services etc * Make a reservation (one way, round trip, multi-city) * Pay for the reservation * Cancel reservation * View itinerary * View history A sample use case for booking a flight Let’s assume the user has created an account and is on the home screen right now. To make a reservation, he should be able to take the following steps: 1. Enter the city he wants to depart from in the “FROM” section. 2. Enter the city he wants to arrive at in the “TO” section. 3. Add the date of travel and the number of traveling passengers. 4. Hit the Search icon to receive available flight options. 5. Filter and sort the options based on price, time of departure, stops, class, etc. 6. Select and view the details of a flight. 7. Enter passenger details. 8. Add payment options. 9. Apply promo code. 10. Pay for the flight and confirm the reservation. After the features of the product, you will also mention the operating environment (languages, platform, etc.) for the development team’s reference. The most important aspect of how to outsource software development projects the right way is to understand how to write the functional requirements of your software. Non-functional requirements Non-functional requirements concern the aspects that are not essential for the software’s functioning but are still very important for the quality of the software. In simple words, the software can still work without these requirements but it is of no use to the client. The major sections of non-functional requirements include: * The overall look and feel of the software * Performance of the software * Security requirements * Software quality attributes (usability, maintainability, accuracy, etc.) Best 5 Diagrams Used To Explain Product Management Concepts Read More [] Step 3. Specify the success criteria when you outsource software development projects Now that you have laid down your requirements, you must specify the results you want. The success criteria of your requirements must be measurable so that you can verify how the product fares against the specifications. This is where Key Performance Indicators (KPIs) come into the picture. Assessing offshore software development aspects in numbers will confirm how successful the entire association and development process has been. Here are the common metrics you can use to measure the performance of your software development outsourcing partner [] : Financial KPIs Metrics like changes in operational costs, changes in infrastructure expenditure, ROI, etc help you gauge whether the team stuck to the budget or went overboard. Service quality KPIs Good performance on metrics like customer satisfaction, software security, clear documentation, etc indicate your software development outsourcing partner is great with their services. Relationship Always track how often the meetings were canceled/rescheduled, how open the team was at taking feedback, and how many times the progress was reported to you. These metrics are key differentiators of a good software outsourcing company. Based on your product goals and business objectives, define your own KPIs to track the performance of the software development team in all the relevant aspects. This is integral to ensure the success of outsourcing software development projects. Step 4. Estimate a timeline and a budget for outsourcing software development projects There are two approaches to work around the timeline and budget of software development. Budget/timeline backwards approach If your budget is fixed and limited, or you are building a time-sensitive project, this approach is ideal for you. As the name suggests, you put a cap on the budget. Then, work your way backwards to determine what fits in that budget and how much you can accomplish in the given timeline. Feature forward approach This one is a more commonly used approach by most businesses. Based on the requirements you mentioned in the previous section, you can put a rough cost estimation for each set of requirements. It’s ideal to break down the entire project into milestones and then allocate a time frame to each milestone. In this way, you can arrive at a realistic timeline and budget for your software development project. You are all set! Hire the right development partner to outsource your software development projects You have a clear set of requirements. You know the desired results. Budgets and timelines are all set. So finally, it’s time to look for a software development company that can shape your requirements into high-quality software. Where to look for development partners If you are looking at efficient software development at the most competitive rates, India is your ideal choice for hiring a development company. As per the Global Services Location Index [] , India ranks the highest in top offshore development destinations. What to look for in a software development company Experience working with businesses in the same industry as yours, a credible portfolio, a highly qualified team are the major criteria for hiring an offshore software development company [] . Additionally, ensure their services are scalable, their documentation practices are reliable and they have a 24x7 help desk. The Right Questions To Ask A Potential Managed IT Services Provider Read More [] Third Rock Techkno [] is a trusted software development outsourcing company known for its quality deliverables Combining the expertise from both the US and India, Third Rock Techkno [] is a unique offshore software development company. We have garnered a diverse experience in the past seven years by delivering high-quality software to global companies at the most competitive rates. Whether you are a startup or an enterprise, we have just the right talent pool for you. Let’s talk about how we can transform your idea into a profitable business. Contact Us [] today. Build World-Class Software at Competitive Rates We prioritize value over cost. Our industry experts both in the US and in India ensure your unique software needs are met while also maximizing the ROI. Get free cost estimation for your project []

17 Aug 2020 | 6 Min Read
When Should You Hire Dedicated Developers for Your Project

Businesses across the globe are now recognizing the importance of adapting to the fast-paced changes in the technological sphere [] . Enhancement of the overall skills leveraged by an organization is greatly helpful in grabbing new opportunities. Consequently, many businesses have adopted the model of hiring dedicated and remote developers as a means to augmenting projects with new technological initiatives. However, there are other models of outsourcing that can be beneficial too. So the important question is when should you hire dedicated developers for your project? In this blog, we will discuss the situations wherein it’s ideal to hire dedicated developers instead of hiring full-time employees. Moreover, you will also get insights into how to identify and hire the best dedicated developers for your project. COVID-19 and software development: What’s the new normal? The current pandemic situation has changed our outlook on a normal work environment [] . In the wake of COVID-19, several companies have resorted to the ‘Work From Home’ model. Because everyone has now witnessed that remote work is not so bad for efficiency, inclination towards hiring remote developers has increased. In addition to that, some businesses even hired dedicated development teams from the outsourcing companies as a part of their business continuity plan [] . The hire developer model is favorable for all types of businesses – from startups to enterprises. Regardless of their size or capital, companies are now extending their development teams for initiating new operational models with technological innovations. More and more companies have witnessed growing reliance on remote workers [] because it offers cost-efficiency, flexibility, and quality. In this way, the COVID-19 pandemic situation coupled with an increased reliance on remote developers has indeed made the concept of distributed development teams the new normal. When should you hire dedicated developers? With a large number of companies using dedicated offshore developers for their business, their demand is on a constant rise. This is because there are several scenarios where hiring a dedicated development team facilitates considerably high ROI []. 1. Compensating for a shortage of skills The tech industry is very dynamic in nature. Almost every day, new technology surfaces the IT sector and replaces the older ones. With so many resources available, a developer can learn only so much and become an expert in a small subset of technologies. It is possible that a company’s in-house team of developers lack the knowledge and expertise required for a certain project. This is where dedicated developers enter the picture. Companies can leverage the latest technologies by hiring dedicated developers who have a diverse and strong background in technology. In other words, whenever a project demands the use of technology that your in-house team is unfamiliar with, hiring a remote development team is the best course of action. 2. Projects with unclear scope Sometimes an enterprise faces difficulty in determining a clear scope of the project. In such situations, the software development process often takes a very long time. However, the enterprise can move forward with such projects by hiring a dedicated developer. When you hire dedicated developers from India or any country with lower labor costs, you can eliminate schedule as well as cost deviations. You just need to pay a fixed salary to the dedicated developers for the hours they work. Moreover, you can take care of any modification in project requirements effectively as remote developers add flexibility to the project. 3. Long-run relationship maintenance Certain projects require a company to collaborate with the development team for an indefinite period of time. The size of the team also keeps varying as per the needs and progress of the projects. Sometimes, the company adds an expert to the team for a specific functionality while other times, they discharge someone from the team. By hiring a dedicated development team, the company can form a discreet alliance with the outsourcing company. This ensures that all the requirements of the project are achieved without any trouble. 4. Projects with limited scope When the scope of the project is fairly limited, the need for remote developers increases. Suppose a company wants to roll out a new feature in an existing product and wants it done quickly. Instead of bothering the core team, it is better to hire a dedicated developer for such short and quick needs. As soon as the new feature is rolled out, the developer on hire can be relieved without any issues. It is also recommended to hire a dedicated development team in situations when the in-house team is overloaded with projects. Rather than compiling and delaying the projects, a company can assign top priority tasks to the core team and the remaining tasks to the offshore team. 7 Tips to Hire Dedicated Developers for Your Project Read More [] Best mediums to hire dedicated developers Some of the top ways to look for dedicated developers that suit your needs include: 1. Software outsourcing companies Typically, the offshore companies that offer software development outsourcing are the most helpful in hiring expert dedicated teams. These companies serve as intermediaries between those looking for work and those looking for workers. As a result, their recommendations mostly include organizations with a good reputation and experience in software development. Moreover, such companies only hire those developers who successfully pass their rigorous screening tests that prove their efficiency. This saves you from the long and cumbersome process of screening each candidate. 2. Search engines Alternatively, you can search for dedicated development teams using Google [] or other search engines. Checking the reviews and ratings of the search results will give you an idea about the quality of their performance. Additionally, you may post your requirements on certain job boards and bidding websites. Using a search engine will also give you access to a number of freelance software developers. 3. References You can check with other companies that recently hired dedicated developers to help them out. Their references and experience can be very helpful. However, it is necessary to consider the type of work that was done by the hired team. Examine the requirements of the projects and try to assess whether they fulfill your needs or not. How to hire the best dedicated developers from available choices Once you have recognized the top candidates, the next step is to compare and assess each candidate. Following are the top criteria that you should follow to find a trustworthy development agency. 1. Portfolios You can get a lot of information by taking a look at the clients the company has worked for and the type of projects they carried out. You may also contact the company’s previous clients and get to know about their experience. 2. Expertise A company’s expertise is reflected in its dedicated developers’ knowledge of platforms, tools, and technologies. Developers of a good outsourcing company would be comfortable with top technologies, languages, databases, and tools used for contemporary software development. 3. Compatibility Some of your top candidates are likely residing in offshore locations with different time zones. Therefore, it is important to know beforehand their attitude towards language barriers as well as cultural and work hour differences. 4. Communication While reviewing the candidates, make sure to bring up the issue of communication and ask them about their preferred medium of communication. The Right Questions To Ask A Potential Managed IT Services Provider Read More [] The Bottom Line All companies, from small scale to large scale, can benefit greatly from the services of dedicated developers. If your business lacks internal capabilities, hiring dedicated development teams works like a charm. They assume the responsibilities of your in-house team and offer professional skills that are instrumental in building high-quality apps. And when their work is done, you can easily release them which adds a sense of flexibility to your project. Third Rock Techno [] is a leading software outsourcing company in India and USA. We have been trusted by clients across various industries for delivering modern, cost-effective development solutions. Check out our portfolio here []. Contact us here to get free cost estimates for your software project. []

05 Aug 2020 | 9 Min Read
How Much Does it Cost to Build a Custom CRM Software

Customer Relationship Management (CRM) refers to any tool or strategy designed to assist businesses in organizing and managing their customer data. As digital technology advanced, so did the methods of CRM. Today, businesses rely on professional CRM software solutions that allow them to link their departments and track their data & activities on a single platform. In this blog, we explain different types of customer relationship management software and how much it costs to develop a custom CRM software for your own business. There are two approaches to using CRM software. You can either use an existing SaaS CRM software or you can choose to build a custom CRM software as per your business needs. SaaS CRM Software Image courtesy: Salesforce Many CRM systems are available in the form of ‘Software as a Service’. A company can access the CRM-platform through a paid subscription ranging from $20 to $7,000 per month. However, such software follows a universal scheme and is inflexible in terms of adding new functionalities or third-party services. How to Build A SaaS Product: A Complete Guide Read More [] Custom CRM Software This option allows businesses to build their own CRM software from scratch based on their specific needs. Advantages of building a custom CRM software Despite the availability of so many CRM software, many businesses choose to build their own custom CRM software. Following are the key benefits of building your own custom CRM software: * An individual system consists of only those CRM functionalities that are actually required by the company thereby saving time and money. * It is highly flexible in terms of incorporating changes in the functionalities and third-party services, as and when needed * No compatibility issues * Complete control over the database. The cost to build custom CRM software can be a problem for certain small businesses. Therefore, many companies turn to professional SaaS solutions such as SalesForce [], Oracle [], Microsoft Dynamics, []and others. However, it is recommended that all companies compare the cost of CRM development and the cost of 5-10 years of subscription before reaching to a conclusion. Types of CRM software Before discussing the costs to build custom CRM software, it is necessary to list down the types of management software that can be developed. Operational CRM systems []: These systems are concerned with marketing, sales, and service automation & meeting short-term objectives. Analytical CRM systems []: These systems identify customer behavior by analyzing the data received via an operational system. Strategic CRM systems: [] These systems accumulate customer data in a knowledge base in order to support long term customer relationships. Collaborative CRM systems: [] These systems help in synchronizing the communication between companies and their customers across various platforms. How much does it cost to build a custom CRM software? There are several factors that determine the cost to build custom CRM software. These include complexity, number of necessary business processes, time spent on work, etc. Usually, the stages in the development of custom CRM software are: 1. Development of technical specifications 2. Interface design and programming 3. Testing and Running 4. Maintenance and further support Initially, a company needs to enumerate its business goals and requirements as well as choose the type of CMR software it wants to develop. After that, the final factor in estimating the cost of CRM development is the modules and functionalities that need to be included in the software. Mandatory modules for custom CRM software Most CRM systems are developed using certain mandatory modules. These modules mostly comprise sales, marketing, and customer support. Let’s understand what features are accommodated in each module and how much they contribute to the overall cost to build a custom CRM software. 1. Sales module in Custom CRM software Automation in sales drastically enhances the performance of the sales team. Hence, most sales modules have robust tools for managing the register of current & potential customers, analyzing trends, and developing sales plans. Consequently, the sales team is able to close more deals with existing and new clients. The common functionalities of all the sales modules in most CRM system tools include accounts, leads, sales analytics, and sales forecasting. Account and lead management Account management is the key function of any CRM software. Its scope in the sales module includes processing data of the existing customers. Through this functionality, the sales team is able to add fresh leads, convert those into opportunities, and generate new accounts. When developing the sales module for custom CRM software, ensure that you account for all the necessary features. It should allow for quick, easy display, and modification of customer data such as name, contact info, email address, client ratings, and statuses of negotiations. Furthermore, it should provide the managers with the options of sorting and filtering the information available to them. Building these features adds $35,000-$40,000 in the total cost to build the custom CRM software Advanced sales analytics Analytics is an important functionality for each department. In sales, it enables the representatives to personalize the monitor panels and charts for a customized visualization of the sales trends. Generally, a good custom CRM software implements the drag-and-drop interface in order to facilitate data entry in diagrams and tables. Sales representatives can improve the state of data presentation by adding filter options i.e. marking data by color, timeline, and location. Additionally, the sales representatives should also be able to upload and combine data from external sources and directly communicate with other representatives about statistics. The development of advance sales analytics adds around $8000-$10,000 to the custom CRM software development costs. Sales planning and forecasting The functionality of planning is a prerequisite in any management system. Therefore, the sales planning and forecasting module in a custom CRM software offers tools that help the representatives in creating a sales plan and predict future sales. This is made possible by allowing the sales team to access the marketing data, analytics, and sales history. Additionally, a good CRM system discards the traditional methods of planning and replaces them with an advanced calendar. The calendar must allow the representatives to create and assign tasks, leave comments, add detailed plans, and set a reminder for an event. Implementing a sales planning and forecasting module in your custom CRM system will cost around $8000-$11,000. 2.  Marketing module in custom CRM software An automated marketing module is extremely useful for businesses in controlling and tracking the results of their marketing campaigns. One of the key advantages is that it enables businesses to execute an event-based marketing strategy. In other words, the campaigns are built in accordance with the data collected legitimately rather than based on the subjective concerns of the marketers. Following are the important features that most custom CRM software include in the marketing module. Marketing campaign management Using modern technology, this functionality offers tools for creating marketing events, handling financial matters, and assign specific events to marketers. For example, a manager may create an event “Paid Ads on Facebook for the next month” and attach the relevant information to it: the task of creating Ads, a monthly budget of advertising on Facebook, time & date of posting the ads and other things. Another tool that increases productivity is an uninterrupted communication system within the CRM software. Moreover, external services such as instant messaging or emailing can be integrated into the system too. Depending on your requirements, developing this module may cost you anywhere between $9000-$12,000 Customer segmentation Marketers use segmentation to categorize customers using data collected from the sales department and to examine their profitability. Customers can be divided on the basis of their behavior, preferences as well as average & total amount of purchases. A CRM system uses charts and graphs to display such data. Marketers can further filter, analyze, and modify the data for effective decision making. Facilitating customer segmentation may add $7000-$9000 in the total cost to build custom CRM software. Marketing analysis Using marketing analysis tools, companies can segregate their campaigns on the basis of success, cost, conversion, and performance. Just like sales analytics, the marketing analytical tools in a custom  CRM software should employ a drag-and-drop interface to represent and modify the data. Marketing analysis tools will extend your custom CRM software budget by $5000-$8000. 3. Customer support module in custom CRM software The key to customer retention is regular and honest communication between the company and its customers. Therefore, an automated service module can benefit a business in more ways than one can imagine. It simplifies the process of communication between the support agents and the clients. In doing so, it provides a single platform for registering the entire customer-related database available across various platforms. Help desk and agent console Support agents are able to leverage a central user interface for screening customer requests across various channels (email, tweets, messages, etc.). This functionality in a custom CRM software allows agents to prioritize, assign, and redirect the customer requests appropriately. The cost of building help desk and agent console features may greatly vary depending on your business requirements. Broadly, it falls between $21,000-$30,000. Knowledge base Knowledge base is basically the guidebook that instructs the support staff of their duties as well as solves their problems. This improves the overall convenience of the CRM system. The staff must be able to save, rectify, and publish these texts. Ideally, you should set aside at least $5000 for building knowledge base in your custom CRM software. Service analytics The service analytics tools perform the function of collecting statistical information about client requests. Thus, they are mostly used to track whether and how quickly the issues were resolved. Moreover, it should compile and systematize data from all sources: emails, phone calls, and social media channels. Service analytics features may take the cost to build a custom CRM software up by $7000-$9000.’ Additional costs involved in building custom CRM software The cost to build custom CRM software is not just limited to the direct costs involved in developing the software. The actual cost also includes the expenditure incurred on project development, staff training, technical support as well as system improvements. 1. Project development costs in building custom CRM software The main plan of action during project preparation is to clearly list down the purpose and basic requirements for the CRM software. Each requirement describes the desired or necessary characteristic of the developed CRM system. This involves market & domestic research, marketing analysis, competitor analysis, and developer recommendations. 2. Staff training costs in using the custom CRM software The cost of staff training is directly associated with the time and efforts spent. So, the process calls for an appropriate protocol. Often, certain selected employees will study the software beforehand. They will then transfer the required knowledge and skills to the rest of the employees. On top of that, there is the development of training texts to help employees tackle the issues they face while working with the CRM system. It’s important to write these guides in simple words and include step-by-step instructions for problem-solving. 3. Technical support costs associated with custom CRM software Even the most sophisticated and expensive CRM systems may encounter errors and bugs while operating. Therefore, the companies need a technical support service that responds to the staff problems and solves them. The options include an individual technician-for-hire, an entire department, or an outsourced company. 4. Costs related to system improvements and updates After its deployment, the CRM software should be constantly updated with the latest technology to enhance its performance. Employees’ recommendations regarding the convenience, quality, and speed of the software serve as a starting point for system updates. How To Build A Custom CRM Software: A Complete Guide Read More [] The Bottom Line Custom CRM software development is a complex process and it will reap the benefits only if it’s done the right way. Moreover, the features that you require have a significant bearing on how much it costs to build a custom CRM software for your business Since the costs associated are huge, it’s not a good idea to build your CRM system without consulting a professional software development agency. Third Rock Techkno [] is a leading agency globally known for cost-effective custom CRM software development. Our team of versatile developers and marketing consultants help our clients not only develop the right software but also identify which features are essential and which ones to let go of. []

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