To provide the top class service to the customers every organization is incorporating many things in their process to help their customer with their queries, questions, and issues. All customer support channels facilitate you to provide the support to your customer, build the customer relationship to your organization and earn their loyalty towards your service. So it is recommended to have up to the mark efficiency with all your support processes. But unfortunately, many of the organizations of
Before understanding the importance of why the knowledge base is a key factor, let’s first try to get the basic idea about what a knowledge base is and how it can be constructed and why any organization needs that. So let's dive into it.